IT Support

Every company has different needs, therefore we do not break the levels of support into packages like many of our competitors. Following a site visit and brief inventory, we highlight the main requirements which ensures your systems are monitored and maintained to help prevent any unplanned downtime. We will then discuss and create a bespoke package for your business needs. Our aim is to be as proactive as possible when it comes to monitoring, as this will save you money on support and unscheduled downtime in the long run.When issues cannot be resolved remotely, our engineers will arrange an onsite visit that is convenient for you and will aim to resolve the issue with the minimum of fuss.

Our daily monitoring is all done remotely with no disruption to your business. The daily checks carried out vary from system to system but the basic checks would include:

  Server event logs
  Backups
  Email server status
  Virus definition updates
  Windows updates
  System resource usage (CPU & Memory)
 Firewall status
 Disk space     
  System time
  Network connectivity