Contract Support
If you are a SME, the cost of directly employed IT staff can be a very large overhead. So why not outsource your entire IT department for a fraction of the price that a full time IT team would cost?
Our support contracts allow you the peace of mind in the knowledge that the management and day to day running of your IT infrastructure is taken care of. By taking out a support contract, you can rest assured that your systems will be running efficiently and securely and in the event of any problems, we will be there to ensure that the issue is dealt with in a cost effective, speedy and professional manner.
We appreciate that every business is different and this is why we believe that each support package should be tailor made, as an off the shelf package is not always a cost effective solution.
We offer a single point of contact service, so that no matter how many 3rd parties are involved you only need to log one call.
To our contracted clients we offer the use of our online help-desk which allows them to raise and monitor calls 24/7. Along with this you can choose your required SLA giving Guaranteed 2, 4 & 8 hours response times.
“Over 80% of problems are fixed remotely within 60 minutes of the call being logged and all remote work is charged at 15 minute increments to keep your costs low.”
Here are a few of the things that are covered in our contracts:
Monitoring of disk space and system resources
Checks on event logs to help detect problems at an early stage
Security checks
Antivirus and system software updates
Monitoring and reporting on data backup
Email server checks
Software licensing management
Firewall monitoring
The use of our online help-desk which allows them to raise and monitor calls 24/7
